PRIVACY IS A RIGHT AT FINEST PLANET
We have never shared or sold any of our customers personal information, and we never will.
Finest Planet is an Internet Service Provider that offers reliable Internet services at a fair price. The following explains our terms and conditions. By purchasing services from Finest Planet, you agree to abide by these terms and conditions.
At Finest Planet, your privacy is respected. Information you give us is for the sole purpose of setting up and billing your account. We have never shared or sold any of our customers personal information, data, web history, etc., and we never will.
Beware of "phishing" emails. These emails ask you to enter your user name and password into a form. Never share your login information with these types of suspicious emails, even if it appears to be coming from Finest Planet. If you have any doubt, please ask us. To avoid receiving email from unsolicited sources, we recommend being very selective about who you share your email address with.
We accept monthly credit card or debit card payments, or payments made with check or money order for 3 months, 6 months or by the year.
If you sign up online requesting a check/money order payment, we will wait until we receive the payment before your services are set up, unless other arrangements are made.
We have a three month minimum for any account opened. Unless you are closing it because you are not happy with our services, your account needs to be billed for three consecutive months before we can close it. We do not offer a temporary one month service.
Please notify us if anything about your credit card changes. If your address changes, if want to use a different credit card number, if your expiration date expires or if anything else that would prevent us from processing your card, please contact us right away to avoid any disruptions in your service.
We charge credit cards monthly based on the date your account is set up. For example, if your services start on the 15th of the month, your card will be charged each month on or close to that same date. You will be charged in advance for each month of usage
If paying by check, we will email a reminder when payment is due. Please pay promptly to avoid any disruptions in your service. We do require that payment is received within 15 days from your due date or your account may be suspended. In some cases there may be a $10 reconnection fee. If your check gets returned due to insufficient funds, you are responsible to reimburse us for any fees incurred.
If our costs change, we may have to adjust our prices. All our pricing is month to month and is subject to change. We do not offer contracts which fix your prices for a certain amount of time. We aim to keep our prices as low and as competitive as possible.
We reserve the right to charge fees for time consuming assistance with your services, including moving websites, frequently opening and closing services, setting up multiple computers, etc. We will let you know if these fees may occur.
We do offer a 30 day money back guarantee if you are not happy with our services. Please notify us within that time to get a refund.
If you want to cancel your account, please notify us before your next payment is due. We will issue refund checks for months paid if canceling early. We do not issue refunds for partial months.
We cannot guarantee that the dialup numbers listed on our website or given to you on the phone will be toll free for Finest Planet customers. Please check with your local phone company (dial 0) to make sure these are local numbers for your calling area. There may be more than one local number available for your area. You as the customer are solely responsible for ensuring that any number you use for dialup access is local and toll free from your dialing location. Finest Planet will not be responsible for any long distance charges you may incur.
Call us toll free to talk about technical support issues. At times you may need to leave a message about the problem. We will look into it and return your calls promptly. Some issues may be resolved by reading the setup pages on our website.
We reserve the right to terminate an account if it is abused in any way. This includes receiving complaints regarding using our Fast Internet or Dialup services to download copyrighted files, using our mail servers to send excessive amounts of email (spam) or other menacing forms of email, using our hosting servers for file mirrors, pornographic sites or any other "bandwidth/cpu intensive sites".
Use of Copyrighted Material
Finest Planet is obligated to comply with the Digital Millennium Copyright Act of 1998 (DMCA). Use of the World Wide Web, FTP, Newsgroups or any other services provided by Finest Planet to transfer copyrighted material in violation of applicable laws is prohibited and may result in termination of your Finest Planet account.
Even though our Internet services are very reliable, there may be brief periods of time when something within or beyond our control may affect our services. For dialup users, we do have backup numbers in most areas that are on different dialup systems. If one number is ever not working, the other should work fine.
Data & Backup
Even though we do regularly back up files on our hosting servers, it is still important to also keep a backup of your files on your own computer and/or backup disk. Upon termination of services, or cancellation of account, customer agrees that Finest Planet has the right to delete all their data, files, or other information that is stored on Finest Planet's servers.
Limitations of Warranty and Assumption of Risk
Customer (you) uses Finest Planet's services at Customer's own risk. Finest Planet shall not be liable for any loss or other damage, including but not limited to special, incidental, consequential, or punitive damages, resulting from any failure to provide service or from any termination of service. This service is provided as is. We are not responsible for hardware or software damage, loss of wages, or any other financial or personal loss resulting from the use of, or inability to use, this service. Any liabilities are strictly limited to the amount of the fee paid for services rendered. Finest Planet shall not be liable for claims of damages made by any third party for any cause whatsoever.
Customer will indemnify and hold Finest Planet harmless of any and all claims, costs, expenses or liability resulting from any damage to Customer's business, service, equipment, network, operations, or reputation resulting from Finest Planet's services.
Changes to Terms of Service
We reserve the right, at our sole discretion, to change, modify, add, or delete portions of our Terms of Service.
Our goal at Finest Planet is to offer reliable, honest and friendly services at a fair price. Your satisfaction is very important to us.